About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be the global leader in Sports and Entertainment”Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”Role Summary:Reporting directly to the Controller, this position is responsible for assisting with the full cycle accounting process for Katz Group and subsidiary companies. In addition to being responsible for assisting with the full cycle accounts payable process for Katz Group.Core Responsibilities and Duties: Responsible for preparing and posting month end journal entriesMust complete monthly investment sub ledger reconciliationsPrepares monthly financial statements for investment accountsResponsible for receiving, entering, and paying accounts payable invoicesPrepares and files GST returns and supportin
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Accountant - Katz Group Corporate Office (Edmonton, AB)
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Account Executive, Inside Sales - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting to the Manager, Inside/Outside Sales, the Account Executive, Inside Sales is responsible for creating revenue primarily through the sale of ticket packages for the Edmonton Oil Kings.Core Responsibilities and Duties: Responsible for the sale of Season Seat Memberships, Flex Packs, and Mini Plans to focused lead lists of qualified game and package buyersIdentifies the correct ticket package for each unique buyerConducts in-game visits with current and prospective clientsBuilds relationships with new and existing buyersUpsells current clientsWorks the sales booth at all Oil Kings
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Director, Digital & Media Sales - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting to the VP, Corporate Sales, the Director, Digital & Media Sales will provide hands-on knowledge and experience in media and digital sales including Oilers Radio and TV, Oilers and Oil Kings digital and social, Rogers Place digital, IPTV and LED, OEG event media and digital sales opportunities for events like PBR and PGA golf. The Director, Digital & Media Sales will focus on the media and digital assets but also be responsible for selling integrated corporate sponsorships and advertising packages.Core Responsibilities and Duties: Responsible for proactively pursuing and
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Coordinator, Web & Mobile - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business. Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting to the Manager, Digital Media, the Coordinator, Web & Mobile will provide support for all updates to the Oilers, Rogers Place and Ice District websites: marketing, real estate, ticketing, sponsorship and editorial. This position will also be the primary employee in charge of updates, content and troubleshooting for the Oilers and Rogers Place Mobile Apps. Core Responsibilities and Duties: Develops and builds pages for RogersPlace.com, Ice District.com and edmontonoilers.comMonitors and produces content for the Rogers Place Mobile AppManages t
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Manager, Risk, Audit & Compliance - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and will operate Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.comVision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting directly to the Director, Operational Risk Management, this role is responsible for identifying potential risks and proactively address those risks prior to their coming to fruition.Core Responsibilities and Duties:Plans, organizes, and implements audit and compliance programPartners strategically with directors and work unit managers to conduct audits, manage risk and drive service or process improvementsEnsures compliance with al
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Coordinator, Events - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be the global leader in Sports and Entertainment”Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”Role Summary: Reporting to the AGM, Guest Experience & Events for Rogers Place, the Events Coordinator provides full cycle management of assigned events, including coordinating with all internal departments and external stakeholders, preparing and distributing event manifests and exceeding expectations of guests, clients and promoters.Core Responsibilities and Duties: Full Cycle Management of Assigned EventsResponsible for building and executing event manifests, pre and post meetings and documentation for all assigned eventsLead event meetings to communicate and delegate event specifics to all affected d
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Security Control Room Operator - Oilers Entertainment Group (Edmonton, AB)
Role Summary: Reporting to the Security Control Room Supervisor, the Security Control Room Operators have the responsibility to monitor and control various equipment and systems throughout the control room to ensure safe and efficient operation during normal and emergency situations. There are a variety of both full-time and part-time positions available.Core Responsibilities and Duties: Understands crowd dynamics, individual behavior and safety issues and based on the situation can direct the appropriate, measured response.Monitor, operate, and control computerized safety systems, including CCTV, on a continuous basis during normal and event operations.Coordinate response to incidents by taking appropriate corrective actions, and communicating status of safety systems to various personnel to ensure that they conclude the incidents in a manner that meets operational, environmental, and safety commitments.Maintain constant watch over all operating equipment through monitoring control room instrumentation, computer screens and alarms, ensuring that the equipment is performing according to prescribed characteristics for a safe and efficient operation.Utilize various reporting methods to accurately record all appropriate incidents and logs as required for normal operations, incident response, and property tracking.Assist guests, visitors, contractors, and internal departments with access through electronic and key-based access control systems.Enforce policies and regulations whil
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Director, Guest Experience - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Role Summary: The Guest Experience Director is responsible for planning, directing and managing all functions, operational plans and team members of the Guest Experience department. Reporting to the Assistant GM-Guest Experience and Events, this role is also responsible for leading the delivery of ChampionSHIP service for every guest at Rogers Place.We are seeking a collaborative leader with a demonstrated ability to lead, develop and motivate teams to an increased level of performance. This leader will build and foster relationships with cross-functional partners (premium services team, box office, security) and communicate in an engaging, impactful manner. The successful candidate will lead organizational and cultural change efforts needed to ensure new, innovative concepts, business practices, and technologies are fully adopted and integrated in
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Coordinator, Corporate Partnership Services - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group:Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and will operate Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.com Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary:Reporting to the Director, Partnership Services, this position is responsible for the execution of the Partner Service Plan including event execution, project planning and a focus on adhering to work backs, gifting execution and on-time delivery of Corporate Partnerships Newsletter. In addition, is responsible for Administration of the Presentation Strategy including keeping accurate files, monthly update support and a maintenance of Training
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Account Manager, Group Sales (Bakersfield - Oilers Entertainment Group (Bakersfield, CA)
About Oilers Entertainment Group:Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”Role Summary: Reporting to the Director, Ticket Sales, the Account Manager, Group Sales is responsible for creating revenue through the sale of group tickets and ticket packages in addition to creating and building relationships with new and existing Group Sales clients and prospects.Core Responsibilities and Duties: Responsible for prospecting using phone calls, e-mail and social mediaResponsible for face-to-face meetings with clientsIn-game visits with Group Sales clientsPlanning and execution of in-game Group Sales experiencesAttend afterhours networking eventsCreating and building relationships with new and ex
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Desktop Analyst - Katz Group Corporate Office (Edmonton, AB)
Role Summary:Reporting to the VP of Information Technologies, the Desktop Analyst will act as a liaison between the IT department and Katz Group Corporate Office and affiliates. The primary goal of this position is to provide initial logging and diagnosis of technical service requests and resolve or escalate as appropriate while providing first-level support and assistance.Core Responsibilities and Duties:Provides first-level end-user assistance as it relates to technology within the office. Involves answering “how-to” questions.Assists in identifying abnormal operation of computers, software, or other office technology and subsequently document, escalate, track and report the status of issues and resolutions.Assists with routine IT asset deployment and provisioning including computers, peripherals and mobile phones.Education, Experience and Skills:Post-secondary degree or diploma in a related field, from a recognized institution1- 3 years of experience working on IT Service Desk or related IT SupportStrong PC and desktop application skills in Microsoft Windows environmentsStrong knowledge of the Microsoft Office suite of productsStrong client service, communication and interpersonal skillsFriendly, confident and approachable demeanorProfessional appearance and attitudeAbility to communicate and relate to all levels within the organization from support staff to Senior ExecutivesAbility to work and problem solve independently with minimal supervisionPunctual and re
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Partnership Specialist (3 Positions) - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group:Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and will operate Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.com Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary:Directly reporting to the Manager, Partnership Services, the Partnership Specialist is responsible for providing a high level of customer service in the activation of partnership agreements and deliver on partners objectives. In addition, they will be leading the activation on a portfolio of Sponsorship accounts through project management, sales cycle support and a commitment to service excellence.Core Responsibilities and Duties:En
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Director, OEG Finance - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group:Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and operates Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.comVision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary:Reporting directly to the EVP, Finance, the Director, OEG Finance is the principal lead on reviewing, recommending, implementing and managing financial reporting and budgeting tools. This role also acts as principal lead on OEG operational expense analysis and reporting including recommended tools and formats Supports and integrates other departments’ financial data and KPI’s into OEG’s financial statements.Core Responsibilities and D
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Director, Business Operations - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group:Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the five-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, the AHL’s Bakersfield Condors and will operate Rogers Place, the new home of the Oilers and Oil Kings, located in ICE District, Canada’s largest mixed-used sports and entertainment development. OEG also owns and operates one of Canada’s most accomplished television, event and brand-promotion companies and has a significant stake in Hollywood production company Silver Pictures Entertainment. For additional information, visit www.rogersplace.comVision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary:Reporting directly to the Senior Vice President, Operations this position develops and supports the business systems and their integration across all OEG departments. The Director will be responsible for developing, implementing and maintaining all business processes, templates for planning, project management documentation, operational check lists, and project budgeting. In addition, the role will lead the hosting and hospitality programs for OEG
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Manager, Security Systems, Enterprise Security & Risk Management - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Role Summary: Reporting to the Director, Uniformed Security Services, the Manager, Security Systems, is responsible for planning and management of security systems throughout the ESRM portfolio, which includes building access control systems, CCTV, intrusion detection, credentialing, and radio communication systems. This shared service role is the primary point of contact for these systems to ensure that there is a consistent and efficient approach throughout Oilers Entertainment Group. Core Responsibilities and Duties:Manages all Edmonton based Oilers Entertainment Group full and part-time employee credentials.Act as the Main point of contact for all credential requests and related mattersLeadership responsibilities for Security Control Rooms operated by ESRM.Collaborates with OEG marketing to create, and maintain, credentialing we
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Director, Food and Beverage - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and operates Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business. Vision: “To be the global leader in Sports and Entertainment” Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary:The Director, Food and Beverage is responsible for overseeing and directing the Food & Beverage service strategy and operations at Rogers Place. The successful candidate will be a committed member of the Rogers Place leadership team, driving results and continuous improvement in all facets of the Food and Beverage experience. Reporting to the Executive Vice President, Rogers Place, this position will provide leadership to develop a world class food and beverage experience that exceeds guest expectations and promotes the highest levels of quality, service, and presentation
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Security Agent - Oilers Entertainment Group (Edmonton, AB)
Vision: “To be the global leader in Sports and Entertainment”Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Role Summary: This position is responsible for supporting the security management team in the operationalization of strategic security and safety plans through the execution of duties in accordance with policies and procedures related to life safety, occupational health and safety, NHL arena security standards, Security Services and Investigators Act of Alberta, related municipal bylaws and other related provincial and federal provincial acts. This position will be responsible for providing protective services to Rogers Place property, personnel, contractors and guests.Core Responsibilities and Duties: Regular pa
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Account Coordinator, Season Seat Services - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.”Role Summary: Reporting to the Manager, Club & Season Seat Services, the Account Coordinator, Season Seat Services will act as a brand ambassador for Oilers Entertainment Group, providing a proactive approach to service for our Oilers Bowl Season Seat Holders with a commitment to ongoing touchpoints to clients by phone, email and in person interactions – including in-seat visits and hosting.Core Responsibilities and Duties: Maintains relationships and retention for Oilers Bowl Seat AccountsMaintain Client Records in Archtics and CRMGame night and event night responsibilities providing service suppo
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Director, Events - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and operates Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be the global leader in Sports and Entertainment”Mission Statement: “We deliver remember moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting to the AGM, Guest Experience & Events, this position is responsible for developing event operation strategies and best practices for OEG. The position is also responsible for ensuring all events exceed client expectations and deliver the highest standard of service and safety to all guests, promotors, partners and vendors. In addition to the general responsibilities, this position may be required to perform a combination of supportive functions and special projects, based upon the particular requirements of OEG.Core Responsibilities and Duties: Directs and manages the work performanc
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Administrator, Infrastructure - Oilers Entertainment Group (Edmonton, AB)
About Oilers Entertainment Group: Oilers Entertainment Group (OEG) delivers leading sports, entertainment and other special event programming to fans and patrons in Canada and the United States. OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s Edmonton Oil Kings, the AHL’s Bakersfield Condors, and will operate Rogers Place, the new home of the Oilers and Oil Kings in downtown Edmonton. OEG also owns and operates one of Canada’s most accomplished television, event, and brand-promotion companies and has recently added Silver Pictures Entertainment to its growing sports & entertainment business.Vision: “To be a global leader in Sports and Entertainment”Mission Statement: “We deliver I Remember Moments by investing in world class talent, committing to service excellence and connecting fans to their passion.” Role Summary: Reporting to the Manager, Infrastructure, the Infrastructure Administrator will possess strong technical troubleshooting skills and assist in providing solutions for management of main data center operations including servers, storage, networking and security. The Infrastructure Administrator will identify problems and implement solutions for hardware and software issues with both server and desk-side environments.Core Responsibilities and Duties: Management of server farm and datacenter includes upgrading / patching server farm and network devices such as routers and switches and firewal
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